It’s important to know with whom you are dealing.
Businesses, after all, are a collection of people that provide services to other people.
Often the more folks that are part of a company, the less attention is focused on the people that keep the company in business, the clients. This is why I’ve kept my business small enough to maintain personal relationships. I don’t want you to be crossing your fingers hoping that you will “get the good crew” this time. You will see me when I’m picking up your area rugs in Austin for cleaning. You’ll see me when your freshly washed rugs are returned to you. I’m the one who will personally be making sure every inch of your rug is safely, completely washed. I don’t just sit behind my desk and answer the phone while my team does all the work. After all, I’m the one with the certifications and designations. My experience is of no benefit to you if I’m not using it to actually wash your rugs.