Fine Rug Cleaning FAQs

As the leading Austin rug cleaning company, and the only full-service cleaner of fine rugs in the city, we often receive inquiries and questions from potential clients about processes, time estimates and more. We compiled this list of common questions and answers to help you better understand what you should expect when hiring someone for Oriental or Persian rug cleaning in Austin. Also, it will help you appreciate the value of choosing a rug cleaning company with a thorough process.

Most rugs should be washed every one to three years depending on a few different factors. These factors include how good the wool is, how much traffic the rug gets, and whether or not the rug is properly vacuumed.

LEARN MORE ABOUT HOW OFTEN TO CLEAN

Look on the underside of your rug for signs of moth larvae which look like sticky lint or spiderwebs. You can also check for areas where the wood pile has been eaten away.

LEARN MORE ABOUT IDENTIFYING BUG DAMAGE

Regular vacuuming is the number one thing you can do to protect your rugs from moths and bugs. In addition, you can put your rug out in the sun a couple times each year as bugs typically enjoy the usual darkness underneath rugs. Using a quality pad underneath the rug is a third viable option.

LEARN MORE ON HOW TO PROTECT YOUR RUGS FROM MOTHS AND BUGS

Two common mistakes that rug owners make are not regularly vacuuming their rugs and not having their rugs washed when necessary. These two common mishaps can greatly reduce the lifespan of your rug!

LEARN MORE COMMON MISTAKES MADE BY RUG OWNERS

The correct way to vacuum your area rug depends on the type of rug that you have. Rugs with a sturdy thick foundation should be vacuumed sideways across the width of the rug and across the direction of the pile. When vacuuming rugs that have thin foundations with a pile, use an upholstery attachment and vacuum with the direction of the pile only.

LEARN MORE ABOUT HOW TO VACUUM AN AREA RUG

Carpeting and rugs may look the same but vary greatly in their construction. For this reason, regular carpet cleaning methods will not work to fully clean you rug and can even damage your rug.

LEARN MORE ABOUT CARPET CLEANERS AND RUGS

Accidents happen and even the most well-trained pet can have an accident in the home depending on the circumstances. That’s why it is important to have a spot removal plan and to buy rugs that are able to be washed.

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On a tufted rug, each loop is created using a tool called a tufting gun. The back of the rug is then coated with a latex glue which holds the tufts in place and usually there is a cloth material sewn onto the back to cover up the glue. Because the construction of tufted rugs differs from that of woven rugs, there are some special cleaning considerations for them as well as some common issues that are unique to them.

LEARN MORE ABOUT TUFTED RUGS

White knots in rugs are often used in the foundation of the rug. Over time these foundation knots can become more visible. They can also become more visible from a good washing as dirt can cover up some of the white coloring. There are few different methods of dealing with white knots in your rug including clipping the ends so they are shorter than the pile and hiding them with dye or ink.

LEARN MORE ABOUT WHITE KNOTS

Stripes can occur in rugs due to the natural abrash of the rug. Abrash is the natural variations that occur between the various strands of wool used to make the rug.

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Tea-washed rugs have special cleaning considerations as they are dyed with a brown or golden dye or treated with a chemical to darken the rug and make it look older. Unfortunately, tea-washing is not a permanent treatment, and when washed incorrectly, it can lead to the tea-washing coming off of the rug in an uneven fashion.

LEARN MORE ABOUT TEA-WASHING

Viscose rugs are rugs made out of artificial or ‘art’ silk. Many rugs on the market today that claim to be made with silk are actually using viscose. Although viscose rugs have a very soft feel, there are some major drawbacks making them a bad choice for every day use.

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Protector is a coating that is applied to clean rugs and textiles. Protector interacts with the fibers that make up the rug at a molecular level and helps prevent permanent staining. Although it can’t protect the rug from getting dirty at all, clean up will be much easier and it can make the difference in a rug getting permanently ruined or not.

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Hand cleaning and washing rugs will reduce the risk of cross-contamination from machines which many rug cleaners use. By hand washing each rug individually, we ensure your rug doesn’t end up with allergens or any type of contamination from other rugs.

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As you may expect, whether or not you should have your rug cleaned or replaced will depend on the condition that the rug is in. Many people are surprised with how effective rug cleaning can be and rugs that they deem unsalvageable can often look very close to new after a thorough washing.

LEARN MORE ABOUT WHETHER TO CLEAN OR REPLACE YOUR RUG

We often have great success with fixing fringe discoloration in oriental rugs!  We use special products and washing techniques to ensure your rug’s fringe will look as bright and remove discoloration to the full extent possible.

LEARN MORE ABOUT FRINGE CLEANING

Often, rug professionals can remove odors and many types of stains. However, the type of rug and type of odor or stain will determine if it is possible to remove. Previous cleaning attempts can also “set the stain,” and will play a factor in the potential success of stain removal.

LEARN MORE ABOUT REMOVING ODORS OR STAINS

To avoid damaging your fine rugs and protect your investment, it is best to leave rug cleaning to a professional cleaner. A professional cleaner has the experience and expertise to properly clean each rug based on its particular condition.

LEARN MORE ON WHY YOU SHOULD LEAVE IT TO THE PROFESSIONALS

Although rugs can be vacuumed in between cleanings, it is not advised to attempt to clean your rug in the home. There are several reasons for this including the risk of damaging flooring below your rug with water, and not having a proper place to dry out the rug after washing to prevent the onset of mildew.

LEARN MORE ON WHY YOU SHOULD NEVER CLEAN A RUG IN YOUR HOME 

The truth is, not all rug cleaning companies are the same, and it is important to choose one that does not cut corners. Our cleaning process is not a one-size-fits-all approach. Your rug is carefully inspected for its color stability, construction, condition and more. Using those factors, we design a cleaning process and solution that are customized specifically for your rug.

LEARN MORE ON WHY ALL RUG CLEANERS ARE NOT THE SAME

It is unsafe for technicians without the right knowledge to clean fine rugs. Although most companies use machines or special equipment, we clean rugs by hand. Because of this, you can rest assured that there are no rough machine components or harsh chemicals weakening your rug.

LEARN MORE ON HOW TO SAFELY CLEAN YOUR RUG

When we say that we are a full-service rug cleaning company, it means that we do all the work for you, at no additional charge.  We will pick up the rugs from your home and transport them to our rug washing facility.  You never have to roll up a dirty rug and lug it to our business. Once at our location, we will clean your rug, first dislodging the deeply impacted dry particulates that vacuuming alone cannot remove.

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If there is a lot of foot traffic, you may notice that white specks appear on your rug over time. These are actually white knots. They can also appear after a cleaning or two on some rugs. These knots are places where the rug was tied together on a loom. Since they are important for maintaining the rug’s foundation, they should never be removed. Knots prove that the rug was handmade and add some character to it. Professionals and fine rug connoisseurs often refer to these knots as “freckles” and encourage rug owners to simply appreciate them for enhancing the uniqueness of a rug.

LEARN MORE ABOUT WHITE SPECKS ON YOUR RUG

In most cases, the time between rug pickup and delivery is two weeks. Each of the preparatory, cleaning, and drying steps take time. However, if the rug is damaged and needs to have repairs, the time estimate is longer. Once a rug professional sees the extent of damage, it is easier to provide a specific time estimate. This can vary based on the size of the rug, the type of damage and the extent of the damage.