Fine Rug Cleaning FAQs

As the leading Austin rug cleaning company, and the only full-service cleaner of fine rugs in the city, we often receive inquiries and questions from potential clients about processes, time estimates and more. We compiled this list of common questions and answers to help you better understand what you should expect when hiring someone for Oriental or Persian rug cleaning in Austin. Also, it will help you appreciate the value of choosing a rug cleaning company with a thorough process.

Most rugs should be washed every one to three years depending on a few different factors. These factors include how good the wool is, how much traffic the rug gets, and whether or not the rug is properly vacuumed.

LEARN MORE ABOUT HOW OFTEN TO CLEAN

Look on the underside of your rug for signs of moth larvae which look like sticky lint or spiderwebs. You can also check for areas where the wood pile has been eaten away.

LEARN MORE ABOUT IDENTIFYING BUG DAMAGE

Regular vacuuming is the number one thing you can do to protect your rugs from moths and bugs. In addition, you can put your rug out in the sun a couple times each year as bugs typically enjoy the usual darkness underneath rugs. Using a quality pad underneath the rug is a third viable option.

LEARN MORE ON HOW TO PROTECT YOUR RUGS FROM MOTHS AND BUGS

Two common mistakes that rug owners make are not regularly vacuuming their rugs and not having their rugs washed when necessary. These two common mishaps can greatly reduce the lifespan of your rug!

LEARN MORE COMMON MISTAKES MADE BY RUG OWNERS

The correct way to vacuum your area rug depends on the type of rug that you have. Rugs with a sturdy thick foundation should be vacuumed sideways across the width of the rug and across the direction of the pile. When vacuuming rugs that have thin foundations with a pile, use an upholstery attachment and vacuum with the direction of the pile only.

LEARN MORE ABOUT HOW TO VACUUM AN AREA RUG

Carpeting and rugs may look the same but vary greatly in their construction. For this reason, regular carpet cleaning methods will not work to fully clean you rug and can even damage your rug.

LEARN MORE ABOUT CARPET CLEANERS AND RUGS

Accidents happen and even the most well-trained pet can have an accident in the home depending on the circumstances. That’s why it is important to have a spot removal plan and to buy rugs that are able to be washed.

LEARN MORE ABOUT PET URINE AND RUGS

On a tufted rug, each loop is created using a tool called a tufting gun. The back of the rug is then coated with a latex glue which holds the tufts in place and usually there is a cloth material sewn onto the back to cover up the glue. Because the construction of tufted rugs differs from that of woven rugs, there are some special cleaning considerations for them as well as some common issues that are unique to them.

LEARN MORE ABOUT TUFTED RUGS

White knots in rugs are often used in the foundation of the rug. Over time these foundation knots can become more visible. They can also become more visible from a good washing as dirt can cover up some of the white coloring. There are few different methods of dealing with white knots in your rug including clipping the ends so they are shorter than the pile and hiding them with dye or ink.

LEARN MORE ABOUT WHITE KNOTS

Stripes can occur in rugs due to the natural abrash of the rug. Abrash is the natural variations that occur between the various strands of wool used to make the rug.

LEARN MORE ABOUT ABRASH

Tea-washed rugs have special cleaning considerations as they are dyed with a brown or golden dye or treated with a chemical to darken the rug and make it look older. Unfortunately, tea-washing is not a permanent treatment, and when washed incorrectly, it can lead to the tea-washing coming off of the rug in an uneven fashion.

LEARN MORE ABOUT TEA-WASHING

Viscose rugs are rugs made out of artificial or ‘art’ silk. Many rugs on the market today that claim to be made with silk are actually using viscose. Although viscose rugs have a very soft feel, there are some major drawbacks making them a bad choice for every day use.

LEARN MORE ON VISCOSE RUGS

Protector is a coating that is applied to clean rugs and textiles. Protector interacts with the fibers that make up the rug at a molecular level and helps prevent permanent staining. Although it can’t protect the rug from getting dirty at all, clean up will be much easier and it can make the difference in a rug getting permanently ruined or not.

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Hand cleaning and washing rugs will reduce the risk of cross-contamination from machines which many rug cleaners use. By hand washing each rug individually, we ensure your rug doesn’t end up with allergens or any type of contamination from other rugs.

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As you may expect, whether or not you should have your rug cleaned or replaced will depend on the condition that the rug is in. Many people are surprised with how effective rug cleaning can be and rugs that they deem unsalvageable can often look very close to new after a thorough washing.

LEARN MORE ABOUT WHETHER TO CLEAN OR REPLACE YOUR RUG

We often have great success with fixing fringe discoloration in oriental rugs!  We use special products and washing techniques to ensure your rug’s fringe will look as bright and remove discoloration to the full extent possible.

LEARN MORE ABOUT FRINGE CLEANING

Often, rug professionals can remove odors and many types of stains. However, the type of rug and type of odor or stain will determine if it is possible to remove. Previous cleaning attempts can also “set the stain,” and will play a factor in the potential success of stain removal.

LEARN MORE ABOUT REMOVING ODORS OR STAINS

To avoid damaging your fine rugs and protect your investment, it is best to leave rug cleaning to a professional cleaner. A professional cleaner has the experience and expertise to properly clean each rug based on its particular condition.

LEARN MORE ON WHY YOU SHOULD LEAVE IT TO THE PROFESSIONALS

Although rugs can be vacuumed in between cleanings, it is not advised to attempt to clean your rug in the home. There are several reasons for this including the risk of damaging flooring below your rug with water, and not having a proper place to dry out the rug after washing to prevent the onset of mildew.

LEARN MORE ON WHY YOU SHOULD NEVER CLEAN A RUG IN YOUR HOME 

The truth is, not all rug cleaning companies are the same, and it is important to choose one that does not cut corners. Our cleaning process is not a one-size-fits-all approach. Your rug is carefully inspected for its color stability, construction, condition and more. Using those factors, we design a cleaning process and solution that are customized specifically for your rug.

LEARN MORE ON WHY ALL RUG CLEANERS ARE NOT THE SAME

It is unsafe for technicians without the right knowledge to clean fine rugs. Although most companies use machines or special equipment, we clean rugs by hand. Because of this, you can rest assured that there are no rough machine components or harsh chemicals weakening your rug.

LEARN MORE ON HOW TO SAFELY CLEAN YOUR RUG

When we say that we are a full-service rug cleaning company, it means that we do all the work for you, at no additional charge.  We will pick up the rugs from your home and transport them to our rug washing facility.  You never have to roll up a dirty rug and lug it to our business. Once at our location, we will clean your rug, first dislodging the deeply impacted dry particulates that vacuuming alone cannot remove.

LEARN MORE ABOUT FULL SERVICE RUG CLEANING

If there is a lot of foot traffic, you may notice that white specks appear on your rug over time. These are actually white knots. They can also appear after a cleaning or two on some rugs. These knots are places where the rug was tied together on a loom. Since they are important for maintaining the rug’s foundation, they should never be removed. Knots prove that the rug was handmade and add some character to it. Professionals and fine rug connoisseurs often refer to these knots as “freckles” and encourage rug owners to simply appreciate them for enhancing the uniqueness of a rug.

LEARN MORE ABOUT WHITE SPECKS ON YOUR RUG

In most cases, the time between rug pickup and delivery is two weeks. Each of the preparatory, cleaning, and drying steps take time. However, if the rug is damaged and needs to have repairs, the time estimate is longer. Once a rug professional sees the extent of damage, it is easier to provide a specific time estimate. This can vary based on the size of the rug, the type of damage and the extent of the damage.

“Art Silk” is another term for artificial silk. This material is commonly used to make beautifully designed rugs, but at a much cheaper rate than traditional silk.

LEARN MORE ABOUT “ARTIFICIAL SILK”

Bamboo Silk is a natural, smooth fiber that is excellent for rug making! However, there are a few caveats with this material that you might want to look out for. If you’re interested in learning whether or not Bamboo Silk is right for your needs, click the link below!

LEARN MORE ABOUT “BAMBOO SILK”

Soya Silk is an organic thread that is made from recycled materials. Though there are many positive qualities of Soya Silk, the environmentally-friendly and cost-effective nature of the materials make it a popular option for rug making!

LEARN MORE ABOUT “SOYA SILK”

Cactus Silk rugs are rare and often very valuable, so it’s not unusual that we’re frequently asked about the best way to care for these types of rugs. The best way to ensure that your rug will be properly cleaned and ready for many more years of use, is to have it cleaned by a certified professional – not just a regular cleaning company. At Aegis, our technicians are certified to deal with delicate materials like cactus silk. If you’d like to learn more about these types of rugs, click the link below.

LEARN MORE ABOUT “CACTUS SILK”

Banana Silk rugs have grown in popularity over the last several years, and for good reason. The material makes beautiful rugs, it’s environmentally-friendly, and naturally harvested. However, as is the case with most natural materials, it’s extremely important to take proper care of them, especially when cleaning. It’s always best to hire a professional who has been trained to safely clean your rug. At Aegis, our technicians are certified to deal with delicate materials like banana silk. If you’d like to learn more about banana silk rugs, and how to clean them, click the link below.

LEARN MORE ABOUT “BANANA SILK”

Many people think of Qum Silk rugs as a new and improved version of the timeless Persian Rug. Though Qum Silk came after the Persian Rug, it was developed using new materials and improved techniques. If you’d like to learn more about the history of Qum Silk, and its use in rug making, click the clink below!

LEARN MORE ABOUT “QUM SILK”

Allo silk is a popular option among rug makers not only because of its organic nature, but also because of its durability. There are many different variations of silk that are used for rug making, and it can be complicated to determine which one is best for your needs. If you’d like to learn more about allo silk, click the link below!

LEARN MORE ABOUT “ALLO SILK”

When it comes to owning a fine rug, most people worry about their rugs getting damaged. Fine rugs are not only expensive, they’re also very delicate. This is where silk wool blends come into the picture. While silk wool rugs are still expensive, the combination of wool and silk creates a more durable material that can withstand your everyday wear and tear a little better than normal silk. Please keep in mind that this doesn’t mean these rugs are indestructible. With any silk wool rug, you should always make sure to properly care for them, especially during routine cleanings. If you’d like to learn more about wool silk, click the link below!

LEARN MORE ABOUT “SILK WOOL RUGS”

Viscose rugs are made using a versatile fiber that has the ability to mimic different materials like linen, silk, wool, or even cotton. Because of this, viscose rugs can appeal to a wide variety of styles and applications. However, like any other fine rug, viscose rugs are delicate and should only be cleaned by a certified professional. If you’re interested in learning more about these unique rugs, click the link below!

LEARN MORE ABOUT “VISCOSE RUGS”

Tencel rugs are great for anyone looking to buy a low maintenance rug. These rugs are known for being easy to clean, resistant to moisture, and they’re not as prone to developing bacteria as much as other rugs are. If you’d like to learn more about Tencel rugs and the best way to clean them, click the link below!

LEARN MORE ABOUT “TENCEL RUGS”

From an aesthetic standpoint, modal silk is nearly identical to natural silk; however, structurally it is very different. This type of material wears differently than natural silk, and the cleaning process is also quite different. If you’d like to learn more about modal silk and how to properly care for these types of rugs, click the link below!

LEARN MORE ABOUT “MODAL SILK RUGS”

Lyocell is a special material made from reconstituted pulp. The fibers of this material are very durable and resistant to orders, which makes it exceptionally good for rug making. If you’d like to learn more about lyocell rugs, click the link below!

LEARN MORE ABOUT “LYOCELL RUGS”

There are many benefits to owning a rayon rug. They’re extremely soft, durable, and often chosen for their versatility and vibrant colors. However, as with any fine rug, these rugs can be challenging to clean. If you’d like to learn more about our rayon rug cleaning process, click the link below!

LEARN MORE ABOUT “RAYON RUGS”

Fine rugs are extremely diverse; there are so many colors, styles, materials, and sizes to choose from that choosing the perfect rug for your home can quickly become very overwhelming. After many years in the rug cleaning business, we’ve identified a few factors that we feel all new rug owners should consider before purchasing their next rug. If you’d like to learn more about how to choose the perfect rug for your home, click the link below!

LEARN MORE ABOUT “CHOOSING A FINE RUG”

There are many reasons to buy a fine rug over a more traditional rug. Whether it’s for the design, durability, or the investment, fine rugs will always be a great addition to your home. If you’d like to learn more about why you should buy a fine rug, click the link below!

LEARN MORE ABOUT “WHY YOU SHOULD USE A FINE RUG”

Fine rugs are made of extremely high-quality materials that are not only durable, they’re extremely luxurious. Though these types of rugs are expensive, they’re often viewed as an investment due to their long lasting nature. If you’d like to learn more about the quality of fine rugs, click the link below!

LEARN MORE ABOUT “FINE RUG QUALITY”

Fine rugs can be considered a long-term investment! Most of these rugs are made from natural silk, a material that is extremely valuable and high-quality. Because of this, fine rugs are often expensive to purchase, but are known to last for many, many years when properly cared for.

LEARN MORE ABOUT “INVESTING IN A FINE RUG”

Though they’re both great options, natural silk differs from synthetic silk in many ways. The prices are different, the colors and textures are different, they’re even  assembled using completely different techniques. Above all, though, the greatest difference between these two materials is the way in which they need to be cleaned and cared for in order to maintain their longevity. If you’re looking for more in-depth information on the differences between these two materials, and how to properly care for them, you can check out our blog post “Natural Vs Synthetic Fibers” by clicking the link below.

LEARN MORE ABOUT “NATURAL VS SYNTHETIC FIBERS”

Yes, wool rugs are very popular! There are many reasons to buy a wool rug – whether you’re looking for a fine rug that is more durable than traditional silk, wanting a rug that has an array of robust and vibrant colors, or you want to purchase a rug that you know will last for many years, a wool rug is a great option. If you’d like to learn more about the many great qualities of wool rugs, or how to properly care for and maintain a wool rug, click the link below!

LEARN MORE ABOUT “THE POPULARITY OF WOOL RUGS”

There are a few characteristics that a rug must have to be considered Oriental. The first, and arguably the most important, is the geographic region in which these rugs are made – Oriental rugs can only be made in Asian countries. Additionally, all Oriental rugs are handmade using delicate and unique materials such as wool or silk. These types of fine rugs require specific maintenance and cleaning techniques in order to preserve their luxurious luster and design. If you’d like to learn more about Oriental rug cleaning, or if you’d like to learn more general information about Oriental rugs, feel free to read our blog post “The Allure of Oriental Rugs,” the link is below!

LEARN MORE ABOUT “THE ALLURE OF ORIENTAL RUGS”

Persian rugs, as well as all fine rugs, are constructed by hand using delicate materials. As a result, different cleaning methods must be used in order to properly clean these rugs and avoid causing irreversible damage. The best way to clean a Persian rug, is to have your rug cleaned by a certified professional who has been educated on the proper hand-washing techniques.

LEARN MORE ABOUT “THE PERSIAN RUG CLEANING PROCESS”

We never recommend cleaning silk rugs, or any kind of fine rug, at home. Due to their handmade construction and use of fragile materials, silk rugs are extremely delicate and become damaged when exposed to standard cleaning products and techniques. In order to properly and safely clean these rugs, we always recommend hiring a certified professional.

LEARN MORE ABOUT “SILK RUGS: WHAT THEY ARE AND HOW TO CLEAN THEM”

At Aegis, we specialize in fine rug cleaning. Our rug cleaning specialists use very unique hand-cleaning techniques, along with specially formulated solutions, to get your rug cleaned without causing any damage. These methods are often not necessary for modern rugs. Since modern rugs are usually machine-made, and far less delicate, at home cleaning is usually safe to do, and most people are successful in their efforts. If you have any questions regarding modern rug cleaning, you can visit the link below, or give our office a call!

LEARN MORE ABOUT “MODERN RUG STYLES”

Purchasing a fine rug is a wonderful option for anyone looking to invest in a timeless decoration for their home. Many of these rugs have a rich history, and when properly cared for, will last for many, many years. There are some downsides to fine rugs, though. Most notably, these rugs can be very expensive to buy. In addition, they’re also extremely delicate and cannot be cleaned using traditional methods. If you want to learn more about choosing the right rug for your home, visit the link below!

LEARN MORE ABOUT “FINDING THE RIGHT RUG FOR YOUR HOME”

Abadeh rugs are handwoven fine rugs from the tribal region of south-central Iran. These rugs are generally made from a combination of wool and cotton, and have similar design characteristics as Persian and Oriental rugs. If you’d like to learn more about Abadeh rugs, you can read our blog post linked below.

LEARN MORE ABOUT “WHY ABADEH RUGS ARE A GOOD CHOICE FOR YOUR HOME”

Bakhtiari Rugs are handwoven Persian rugs made by the Bakhtiari tribe. These rugs are extremely well designed and are constructed using only high-quality wool. Bakhtiari rugs come in a variety of colors and styles, are very durable, and can usually be purchased in a number of different sizes. If you’d like to learn more about Bakhtiari rugs, click the link below!

LEARN MORE ABOUT “BAKHTIARI RUGS: THE ULTIMATE PERSIAN RUG”

Gabbeh Rugs are hand-spun rugs which are made from sheep’s wool. The wool that is used is typically higher quality and comes from the neck area of locally bred sheep. The long fibers inherent in Gabbeh Rugs makes them extremely soft and comfortable, which is one of their most well known attributes. However, one caveat of Gabbeh Rugs is that they often demand regular cleaning. These rugs should never be cleaned at home; in fact, doing so can potentially cause irreversible damage. If you have a Gabbeh Rug that needs to be cleaned,  we encourage you to always hire a certified professional.

LEARN MORE ABOUT “WHY BUY A GABBEH RUG”

Yes, there is! Fine rugs should never be cleaned in the same manner as your generic machine-made rugs. This is because fine rugs are woven together by hand using delicate and rare fabrics, which can be easily damaged if they’re put through a washing machine with harsh chemicals. The best way to clean a fine is to have a certified professional wash your rug by hand. If you’d like to learn more about how to properly care for your Oriental rug, Persian rug, or any other kind of fine rug, we invite you to read our blog post linked below!

LEARN MORE ABOUT: “HOW TO PROPERLY CARE FOR YOUR RUGS”

Yes, we specialize in hand-washing all kinds of fine rugs including Kerman Rugs. As is the case with most fine rugs, Kerman Rugs are made using very delicate materials (usually wool, silk, or a combination of the two). As a result, hand-washing is imperative if you wish to preserve your rug’s luster and beauty. If you’d like to learn more about how Kerman Rugs are made, check out our blog post below!

LEARN MORE ABOUT: “Crafting Kerman Rugs”

Bokara Rugs are a rare type of fine rug that was originally created by nomadic tribes. Later on, the craft of creating these fine rugs settled in Pakistan and Northern India. Despite being named after a prominent town in Turkestan, these rugs are not from there and have seldom to do with the Bokara area. You can learn more about Bokara Rugs by reading our blog post: “Should You Buy A Bokara Rug For Your Home?”

LEARN MORE ABOUT: “BOKARA RUGS”

Absolutely! We clean fine rugs from all around the world, including Bijar Rugs. Like most other high-end rugs, the materials used to craft Bijar rugs are very delicate and can be easily damaged if proper cleaning techniques and precautions are not used. If you’d like to learn more about Bijar Rugs and our rug cleaning process, we invite you to read the blog post below.

LEARN MORE ABOUT: “BIJAR RUGS”

Absolutely! Aegis cleans all kinds of high-end rugs, including wool rugs. Like any other high-end rug, it’s important to have your cleaned properly in order to avoid causing any damage. You can learn more about wool rug cleaning by clicking the link below.

LEARN MORE ABOUT: “Wool Rug Cleaning in Austin”

Yes! All of the rug cleaning services we provide at Aegis are performed using chemical free, non toxic ingredients. You can learn more about non-toxic rug cleaning by clicking the link below.

LEARN MORE ABOUT: “Non-Toxic Rug Cleaning in Austin, TX”

Wool floor coverings are known for their timeless elegance and fine details, and when cared for properly they can retain their strength and condition for decades. At Aegis, you can trust our rug cleaning processes to keep your wool rugs in pristine condition, preserving their durability for years to come.

LEARN MORE ABOUT: “Wool Rug Durability and Care in Austin, TX”

Real wool rugs are meticulously made from 100% real sheep’s wool, and need to be cared for properly. At Aegis, we have the highest standards of care for your wool rugs.

LEARN MORE ABOUT: “Wool Rug Processing and Care in Austin, TX”

At first glance, one would think that the inexpensive synthetic rugs were the most economical choice. However, there are hidden life cycle costs that make these rugs unsustainable in the long term. Wool rugs, on the other hand, use all-natural raw materials. You don’t need to worry about toxic chemicals that cost money up front to formulate and cause adverse health reactions in the long term.

LEARN MORE ABOUT: “Wool Rug Production in Austin, TX”

Actually, recent research shows that wool’s environmental footprint is low when it comes to the consumption of energy and water during the consumer use phase, making it more sustainable than other fibers.

LEARN MORE ABOUT: “Sustainable Wool Rugs in Austin, TX”

Not when done correctly! At Aegis, we clean all kinds of high-end rugs, including wool rugs. Like any other high-end rug, it’s important to have your cleaned properly in order to preserve the wool’s natural properties. You can learn more about how we preserve the properties of wool rugs by clicking the link below.

LEARN MORE ABOUT: “Wool Rug Cleaning in Austin, TX”

Not only is true rug fringe part of the rug itself (as opposed to sewn on), but at Aegis, we take extra care when cleaning and handling your rug to ensure that the fringe on your rug remains intact while still thoroughly removing soils.

LEARN MORE ABOUT: “Cleaning Rug Fringe in Austin, TX”